Travel is rewarding, but sometimes things don’t go as expected. People can get sick, flights can get canceled, and bags can go missing. To help protect you financially, there’s reservation insurance.
Airbnb guests who live in France can purchase reservation insurance on the checkout page. The policy is underwritten by Europ Assistance, a leading travel insurer.
Don’t live in France? Residents of the United Kingdom, United States, and certain other countries in the European Union can purchase travel insurance on the checkout page. And guests everywhere can purchase travel insurance outside of Airbnb, directly through a travel insurance company’s website or by shopping around on a comparison site.
If eligible, you’ll be given the option to add reservation insurance on the checkout page. Before you do, be sure to review the details of the insurance policy to make sure it’s right for you.
Shortly after your reservation is confirmed, you’ll get an email confirming your insurance purchase. That email will include your insurance certificate as well as a link to your policy details page, where you can cancel your policy, start a claim, and more.
If the dates of your reservation change (or if the guest count changes), your reservation insurance will be automatically updated. If the change impacts the total cost of your reservation, your reservation insurance premium will be adjusted, and you’ll be charged or refunded accordingly.
Reservation insurance through Europ Assistance covers:
Although pandemics aren’t covered by reservation insurance, COVID-19 is covered in some situations because it’s considered to be a serious illness. Serious illness is a covered reason under the reservation cancellation, medical assistance, and reservation curtailment benefits.
Please note that if you file a claim due to COVID-19, you’ll be asked to provide documentation showing that you, a family member (for example, your child), or someone staying with you at the Airbnb accommodation tested positive while under the virtual or in-person supervision of a qualified medical professional.
As is the case with all insurance policies, there are terms, conditions, and exclusions that apply. Generally, foreseeable events and events that aren’t named in the policy aren’t covered.
Specifically, EU residents should know that the Europ Assistance policy doesn’t include certain travel costs: You can't get reimbursed for the cost of planned transport (flights, trains, ferries, etc.) to and from your Airbnb accommodation if you need to cancel your reservation before you depart on your trip.
Every policy covers the guest who purchased it and the people who are staying with them at the Airbnb accommodation. These people don’t have to be added to the Airbnb reservation or named on the policy in order to be covered, and there are no age restrictions.
Your reservation insurance will be automatically updated if you change the dates of your Airbnb reservation, or the guest count.
If the change impacts the cost of your reservation, your reservation insurance premium will be adjusted and you’ll be charged or refunded accordingly.
Residents of France can cancel within 30 days of purchase. Please note that you can’t cancel your policy after you’ve departed on your trip or started a claim, even if you’re within the 30-day period.
To cancel your policy, just go to your policy details page and select Cancel policy. Alternatively, you can send an email to reservation-insurance-cancellation-help@airbnb.com.
Claims are handled by Europ Assistance from start to finish. You can start a claim by going to your policy details page and selecting Start a claim. Alternatively, you can contact Europ Assistance by sending an email to claimsairbnb@roleurop.com or calling +33 1 57 32 73 04 (France residents only).
You can file a complaint if you have issues with reservation insurance.
If you encounter issues while trying to purchase reservation insurance, contact our Insurance team by sending an email to complaintsaiis@airbnb.com or calling +33 182 885 905 (France residents only).
If you have issues related to your coverage, medical assistance, or a claim, contact Europ Assistance by sending an email to complaints_eaib_fr@roleurop.com or calling +33 157-327-304 (France residents only).
Europ Assistance has dedicated support for Airbnb guests.
If you have questions about your policy or need medical assistance, send an email to infoairbnb@roleurop.com or call +33 157 327 304 (France residents only).
If you need help with a claim, send an email to claimsairbnb@roleurop.com or call +33 157 327 304 (France residents only).
This reservation insurance is offered by Airbnb Ireland Insurance Services Limited and underwritten by Europ Assistance S.A. Irish Branch. Airbnb Ireland Insurance Services Limited is regulated by the Central Bank of Ireland. Terms and conditions apply.