Travel is rewarding, but sometimes things don’t go as expected. People get sick, flights get canceled, and bags go missing. To help protect you financially, there’s Stay Protection.
Airbnb guests who live in Australia can add Stay Protection for their Airbnb reservation on the checkout page or after booking. The stay protection policy is underwritten by Chubb Insurance Australia Limited and offered by Airbnb Australia Insurance Services Pty Ltd.
Don’t live in Australia? Travel insurance is also available to residents of the United States, United Kingdom and certain countries in the European Union, certain provinces in Canada, and reservation insurance is available to residents of France. And guests everywhere can purchase travel insurance outside of Airbnb, directly through a travel insurance company’s website or by shopping around on a comparison site.
If your reservation is eligible, you’ll be given the option to add Stay Protection on the checkout page.
Before adding Stay Protection to your reservation, be sure to review the combined Product Disclosure Statement & Financial Services Guide and the Target Market Determination to make sure it’s right for you.
Shortly after your Stay Protection purchase is confirmed, you’ll get an email that includes a copy of your Stay Protection policy, as well as a link to your plan details page, where you cancel your Stay Protection, start a claim, and more.
Your Stay Protection policy will be automatically updated if the dates of your Airbnb reservation change and there is no claim on the existing policy. If the change impacts the total price of your reservation, you’ll be charged or refunded an adjusted amount for your Stay Protection. You will not receive a refund if you've already started your trip, or you've made a claim against the policy.
Stay Protection through Chubb Australia covers:
For full details about what is and isn’t covered, review the Product Disclosure Statement (PDS).
Although pandemics aren’t covered by travel insurance, COVID-19 may be covered in some situations because it’s an illness. However, your policy does not cover trip cancellation, curtailment or change due to border closures caused by COVID-19, or mandatory quarantine.
Refer to the Product Disclosure Statement for more details.
Stay Protection covers you and anyone you are traveling with who meets the eligibility criteria and will stay, or who intends to stay, at least one night at the Airbnb reservation. These people don’t have to be added to the Airbnb reservation or named on the policy in order to be covered, and there are no age restrictions. For full details, review the Product Disclosure Statement (PDS).
.Australian residents can cancel their Stay Protection within 14 days from the policy issue date for a full premium refund. Premium is not refundable after this 14 day cancellation period, unless the Airbnb Accommodation is canceled by the host or by Airbnb. Please note that you can’t cancel your stay protection after you’ve departed on your trip or started a claim, even if you’re within your cancellation period.
To cancel your plan, just go to your plan details page and select Cancel plan.
Claims are handled by Chubb from start to finish. You start a claim by going to your plan details page and selecting Start a claim, or by contacting Chubb directly.
If you have questions about your stay protection or need help with a claim, contact Chubb by calling 1-800-425-586 or send an email to: airbnb.au@chubb.com.
For overseas medical and travel emergencies, call +61-2-8907-5666.
Chubb Insurance Australia Limited ABN 23 001 642 020 AFSL No. 239687 (Chubb) is the issuer of this product and Airbnb Australia Insurance Services Pty Ltd ABN 66 681 023 389 (Airbnb) distributes this product. Airbnb is an Authorised Representative of Chubb (AR number: 001311886). Chubb and Airbnb do not consider your objectives, financial situation or needs; any advice provided is general only. To decide if the product is right for you or for information on how to contact Chubb and Chubb’s dispute resolution process, read the Combined Product Disclosure Statement (PDS) and Financial Services Guide (FSG) and Target Market Determination (TMD). Please also see the Chubb Privacy Policy. Cover is subject to terms, conditions, exclusions and limits apply.