Dear Miss Yuen,
I am sorry to hear that you do not have good experience staying in our apartment. Still , we would like to take this chance to discuss more about that situation
1) We have two office. One 24hrs in room 3218 of same building. Another office open from 8:30 am to 10 pm. Neither of our office staff heard anything about the blood stains in your blanket. You have never told us that you had issues with cleaning . If you have told us with that we should have done better.
2) On the 2nd night, you said you want to change to another apartment that has 2 washroom. But when I came to your room to fulfill your request, you were not there and none of your family member knew anything about it. you had stayed in our apartment during lunar new year, busiest period of the year. if you planed something, you should have prepared yourself and your family about that. I had used all of my ability to explain the situation and move them to the room you want to change because they were not be able to speak english.
that was just for you to be happy.