Located in a small Island called Gili Trawangan, Villa Kayla is a small bungalow with a minimalist concept.
21sm standard room, accommodate for 2 persons.
15 minute to reach walking from the main harbour.
And 8 minute to reach by horse cart (cidomo)
Secador de pelo
Normas de la casa
No se admiten mascotas
La hora de llegada es a partir de las 12:00
Salida antes de las 11:00
This place was worth the price. It was a walk from the main harbour area but easy to do with backpacks (don’t recommend if u have suitcases). The room was nice but the electricity was gone for about half a day (not the Airbnb’s fault, common on the island). The staff was very wel…
The hosts were amazing! They were hard to find during the day. Everything was great. Get what you pay for. AC and hot water worked great. The DVDs and the tv were nice to have during bedtime. Unfortunately, the WI-Fi did not work while we were there which was a bummer, but we wer…
I been in contact with Harry and it was seamless so I was quite surprised that when I arrived. The care taker was sitting on his phone didn’t ask for my name I could’ve been anyone. I waited in the heat and watched him sweep the room and clean it mind you I was worried he neve…
Respuesta de Harry:
Dear Lorie First of all I would like to apologies for the problem that you experience during your stay. which only 1 NIGHT. I will reply your comment above: - I never forbid my staff to sitting to take a rest for a moment and check on his phone, probably he check an email from me. So he should check his phone regulary - About you waiting in the heat. I think this is your own decision, probably a buest who have been stay with us, will laugh at you. We do have beruga, we do have sitting area at the lobby, and we have another 2 rooms terace where you can have some shade. - We do change our sheet everytime guest checking out, you probably did not see he take out the dirty one, because he did that before you arrived. Because i ask my staff and he said that he change it. - About rust, you should realize that we are on the island, rust can come easily, but i did ask the staff to put them attention to clean it properly. - About shower, dont know why cause we never had this problem before. You should inform the staff in that time, in order he can take some action, and not after. - About the bike, As I inform you, this is probably miscommunication, he have to rent the bike outside with price 30k because all our bike is on service. - And about the 200k, the lady NEVER receive 200k from you that is why she surprise when you write she never give it back the change. If you think she charge you to much, you can easily come and ask her. we only deal about refund the difference for the bike rent price which is 5k ONLY per day perbike. - About the biggest excuse you leave early, which is BED BUGS... i did inform you I was SHOCK to hear that, before you stay in that room we have another guest stay for 4 nights, and we never had any complain about bed bug.. And if there is any, this you probably carry it with you from your previous hostel room somewhere. And Strange.. if there is a bed bug, WHY they bothered to bite you on the SECOND night, And NOT on the first night. If from beginning, you inform me about finding other place where you can hang out with local boy. and decided to move, i am more than happy to proceed a refund for you. You don't need to made up a story about BED BUGS... I Have a travel agent business my self, I am regular traveler, I also manage a Hostel before, so i still keep a list of an a excuse for a backpacker who would like to get a refund.. and believe me its a long list. And For your Info, I don't need to change the name of the Place, cause you will not be able to pay the price we normally charge for normal season. Of course with different service than a guest like you who stay for only $15 a night
Marzo de 2018
Idiomas: Bahasa Indonesia, English
Ratio de respuesta: 93%
Tiempo de respuesta: en menos de una hora
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