I really sad to read your review jessica after all we do to you and your partner. First of all you might not read all the detail about the house before you book led it. Because i clearly mention that you have to take a lot of stairs to acces the house. Secondly, those guy that help you to carry you bag is not a random guy that you said in not just a random guy that willing to help you l, he is my uncle that i send to help you to carry all your bag. I know that i wasnt there to help you with the bag because ive tell you before , my dad is sick. And the thirdly you dont even apreciate and write it on the review that i and my cousin the driver had to carry all your luggage down the stairs. You should also understand a concept that somone house on airbnb is not a hotel that has a staff that can carry all your bag. I help you to carry your bag because i appreciate people, i even give you a good review. Thuis is not fair.. You should start to appreciate someone else.