Respuesta de Diane:
Firstly, my home is listed as a private wing of a large home, & it is shared... & I did share with the guests that I do have a Granddaughter who was struggling with emotional issues, & did attempt to take her life years ago, NOT RECENTLY, due to the breakdown of her parents marriage, & that I had recently lost my Mum, but that had NOTHING to do with the change in his attitude. As soon as Minh knew that I lived in one area of the house, [ but I do not go anywhere near the guests area] his whole attitude changed...he was intent on having the whole home to himself. He even made the comment that he read all my reviews, &, if he had done that, he would have observed that previous guests thanked me for preparing food for them, even taking one lovely gentleman to work each day, & packing him sandwiches & fruit...How could I have done that if I didn't live in my home ? I called Minh the day that I received his phone number, to introduce myself, & to see whether they needed special bread, milk or cereal, which I do for all my guests. I bought fresh eggs, bread, butter, Avocados, Tomatoes, cheese & OJ for them all , also sweets for the children, which I would not have bought if the guests were not coming, or if they had cancelled before 24 hours of their booking .. That is listed on the site, a 24 hour cancellation policy, & if they had done that , there would not have been a problem, & my home would have been available for another guest. And yes, I did send him a text after they left, stating that I was sorry that my home was not what he was expecting, [ as in the whole house to himself ] it was NOT in sympathy because I DID NOTHING WRONG.. He chose to leave, so whatever he went through was through HIS CHOICE, & not my responsibility, all because I lived in one area of my home, & he wanted the whole house to himself...Even one of his texts to me said ' How can they enjoy their night if I am just sitting in my area'....??? He also said that I apologised for my messy home, that is an absolute lie, I did no such thing.. I had brought the clothes in off the line & had the basket sitting on the bench, ready to fold, & it was in my little area, not their area. I go to great lengths to have everything pristine , disinfected, window sills & skirting boards all wiped, door knobs , TV Remote & Air Conditioner Remote all disinfected, & I spray all rooms with Glen 20....Isnt it funny how every other guest has complimented me on the cleanliness of my home, & how comfortable they were in staying with me...Also, there was NO MISCOMMUNICATION ON MY PART....His words.. "They DID NOT PAY ATTENTION TO THE NOTICE THAT IT IS A SHARED HOUSE '.... I was literally ill after they left, & all day Sunday, because I take a great deal of pride in what I do for my guests, & he did say by text, that he would write a bad review about me... I would highly recommend that other Hosts be very wary of this man....he also stated in another text that his wife recorded me & took pictures of my small living area... ILLEGAL....& my area is my area, not (URL HIDDEN) CAREFUL HOSTS.....This mans whole attitude changed when I was asked if I lived in the home, & I answered yes. All I can say is....UNBELIEVABLE !!!!!!