We're sorry the guest felt there was any miscommunication. We answered all phone calls/texts promptly and gave extra instructions beyond GPS so there would be no confusion finding our home. Both exterior lights were left on and we told them where to enter our home. The guests arrived after midnight, but we would have been happy to take another call or text had they any further questions. Our description says very plainly in the "amenities" that there is NO kitchen. Why would they then be surprised that we did not have a kitchen? The description also states that this is a "finished basement." We're not sure what else you could (Website hidden by Airbnb) is fully carpeted, painted, and air conditioned. The guest gave one star for value. Our area has only one or two other listings at a very similar price and one does not even offer a t.v. or internet. We find it unfortunate that this guest would leave such a review, especially due to the fact that several of her complaints were things clearly stated in our listing.