It was really disappointing to know you did not consider us available to respond. Just before we handed you the keys, we clearly explained to you how to use the heater and how to turn it off. After your message, I directly called someone to help you, and provided you with emergency numbers for such a case. Just as someone was about to arrive and help you with the heater, you texted me saying you were going out and left the house even after I had showed you my big opposition due to the situation you were facing... A couple of hours later, at about 12, you AGAIN had insisted me not to send help, despite the fact that you had thrown yourselves, and my responsibility in danger. With all due respect, I think a little bit of care and control from your side might have done good; not to mention you never showed any sign of interest in resolving the problem and, sadly, were not up to the task of taking care of my dear house. Now that I think of it, it was a pity to have overrated you (WITH ALL MY RESPECT) as your attitude was not up to my expectations, just like my service was not up to yours. Kindly take no hard feelings, as I think the review should be frank and sincere.
Best of Regards,