Dimitra, I do not know how to respond to your review!!! Cuba is a Spanish speaking country.. Imagine that!!! You can not possibly travel to Cuba and expect that you will have all of your questions and concerns answered by an English speaking host or persons around you.. and specially at a Casa Particular.., regardless of who handled your reserve..If you wanted to travel to Cuba and not run into an issue with anyone due to a language barrier, then maybe you would have been best served by staying at a 4 or 5 star hotel in the Vedado area.. The beauty and attraction of staying at a Casa Particular is so that you can experience and immerse yourself into the Cuban culture and lifestyle., If you read many of our other reviews, this has never been at issue. Not even communicating with Mercy!!! So I really do not now how to respond to this!!!
As far as the address confusion, the 5.00cuc charge and the BiciTaxi issue I wish you had resolved that issue while in Cuba. There is nothing now I can do about it nor do I have a way to make that issue go away. Sorry it occurred!!! Believe me when i tell you that it has never happened before... Also we never have had an issue with the neighborhood.. Our neighborhood is safe!!! Day or night!!! In fact, all of Cuba is safe!!! Cuba is one of the safest country one can travel to now days and safety in our area has never been mentioned in any of our reviews and being an issue.. Never!!!.. We have had many , many women, some by themselves, that walk to and from tourists areas at late times of the evening and early morning hours., and never, never have we had anyone mention to us that they felt uneasy about the neighborhood. So again, your concern is out of the norm.. I am unable to comment, but will take the input and pass it on to others.
We appreciate your input and will do our best to ensure there is more clear communication with future guests and let them know that Spanish is the main language that they will be exposed to during their visit. Other languages may or may not be spoken..
We appreciate you taking time to give us this feedback. We thank you for staying with us and and wish you a great summer back home
Alberto for Familia Cruz..