Thank you for your review.
We are sorry to hear that you did not have a good stay. We thrive and pride ourselves as hosts that make all our guests feel at home at our place. We do have all the essentials you mentioned, salt, peppers and other seasoning in the cupboard by the cooker hood. Similarly with the tea towels, they were kept on the shelve by the oven along with oven gloves.
I understand that perhaps you are used to air conditioning in the home, which normally we do not require. However with the exception of the heat wave this year, we have provided a fan.
You were fortunate to be travelling during the world cup event and during your stay, England were playing to get through to the quarter final, an achievement that has not been accomplished in decades. Being a proud nation naturally us Brits were celebrating in style for the win. Ordinarily in our village it's extremely quiet and tranquil come 8pm.
Unfortunately we had to be out of town during your stay. We would normally welcome our guests and show them around our place so they know what is there.
The Lodge was made up for two guests, admittedly we got it down as a couple instead of two beds required. We have partially refunded you for this.
Lastly, just to make it clear that The Lodge was cleaned so to be awarded a two star doesn't reflect it's true condition..
We thank you for your stay and would welcome another chance to host you.