There are always two sides to a story. Here's ours:
Ronak asked for an early check-in, which was no problem. He and his partner must have arrived early in the afternoon. We weren't home because we didn't know exactly when they were coming. He did not call or write a message, but went into the house himself, searched for the apartment and checked in himself. You've got to have that kind of nerve. They were gone for the rest of the day and probably didn't return until late at night.
On the following days things went on like this: early in the morning they were gone, late in the evening they were back. After knocking on their door three times without an answer, we gave up.
Things like this make it quite difficult for a host to get in contact with his guests. Ronak didn't want any contact with us, even though we live downstairs. We could have imagined that he was writing such a lousy evaluation.
On the last day of his stay, the gentleman only came down to ask where he could park his rental car. He strutted past us, was on the phone and didn't even have the kindness to say hello or take off his sunglasses.
As a host, you can tell whether guests are looking for contact or not. Ronak did not do this in any case.
We take care of the needs of our guests, but if you treat us dismissively and with such arrogance, you shouldn't be surprised if it doesn't come back very warmly and with a lot of hospitality.