I have lived in NYC (twice) with the longer and favorite being my time in Hells Kitchen, so I was looking forward to my stay.
Overall, I enjoyed it. Pure NY!
This is what that looks like.
First issue: there was a late checkout for some vague reason (I got many apologizes but few details). I had let Rebecca know when my flight was landing and where, and she only asked that I sent a note when I was 20 minutes away. By the time she responded with the news, I was at the front door. I had to wait there for 30 minutes on 40th st waiting for her.
When she arrived (the aforementioned all apologies) it was further revealed that the elevator was out. (it was supposed to be fixed by the end of the day, but never worked while I was there). So we walked the stairs - VERY tight, 28"wide and steep. I used to live in ta sixth floor walkup so it was fun, and I live at altitude/and am a runner so it wasn't crazy for me.
The room was great - I had been 'upgraded' to a slightly larger room that faced the Port Authority, which is right across the street, and while charming at night it is super loud...I consider 9th ave to be one of the noisiest in NYC from the combo of the PA and the Lincoln tunnel action, and it took some advil PM to get a good nights sleep.
Other than that: it was a great location, restaurants, times square, just everything you might need (great inexpensive coffee and slices downstairs to boot) within a few blocks.
Rebecca could have been better with her communication. She is a very sweet girl but I get the feeling this is a side gig she was asked to manage and it's not a focus or even something she likes to tackle. The last day I tried to touch base with her and it took 3 hours (I called, emailed and texted) for her to respond. Again, NYC is what it is. never easy, always interesting, and if I had to do it all again, I would not say no. In the end, the space was clean, fine, safe, and private.