I am so sorry that your trip was ruined. If you look at all 92 reviews to date you will see that we have got nothing less than 5 stars (100%) and people have said this is the best Airbnb they have ever stayed at. So to get a 3 star review from you is incredibly disappointing. We strive to make sure our guests have a wonderful stay. We provide high end soaps, we stock with organic sugars, coffee, spices olive oil and more. We buy high end appliances, dishs, sheets and towels. We provide chocolates and in the summer we provide in season organic fruits which you were blessed with. I did not find you any less of a customer because you were here for only one night I just stated that no one has used the jacuzzi in weeks, rarely in the summer when its almost 100 degrees. We have been hit the past week with micro burst and major winds that blow sand in during bad storms. We live in the desert it is near impossible to keep the sand out of the jacuzzi when these storms occur. The water was crystal clear and properly chlorinated though. I wipe the spider webs down as I see them come up and at this time of the year that happens literally over night. It just seems to me that some people you simply can't please and I hope that anyone who has read her review will be sure to look at the other 92 reviews before making a decision. As far as us calling it a Casita, that is what it is, it is not in the basement, we don't have a basement. The definition of a Casita is, a small attatched but self contained house or apartment and that is exactly what it is. It is 1200 square feet on the ground floor of our house. It is not a basement. We work very hard to keep our super host status and because I have such high picky standards. I make sure all my places are above and beyond most places you will ever stay!