We are glad to hear that the guest enjoyed the majority of their experience in our property. Our guest's feedback are always appreciated and also taken into account. To spare our guests of any inconvenience upon arrival, we always ask for their information and other details to ensure smooth procedures upon arrival and check in of our guests. The property is under self catering system. Therefore; basic toiletries and kitchen items are provided with the rentals upon check in . However, all other items can be purchased at the closest supermarket or convenience stores. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. With regards to the keys, this is only a temporary issue and was already resolved. We were able to settle for a copy keys from the management and thus be able to provide it to our guests.
We take all feedback seriously and will use this to continue to better our services for all our guests. We hope this helps address the concerns posted in this review and we hope to see Kiwamu back in Phuket soon.