Thank you for your detailed review! This is exactly what I would want to read in a review if I were a guest myself! So thank you again. Although you have enjoyed your stay at my apartment overall as stated in your feedback, I am sorry that it has not been perfect as your experience was affected by a few issues, some of which are unavoidable regardless which modern apartment you have chosen to stay in the Sydney CBD and some of which are the areas I can definitely improve on. I take a lot of pride in my Airbnb and I am fully committed to ensuring my guests experience a high quality service. I would like to clarify a few points in regards to the issues you have raised.
Firstly, regarding the issue with the lift, I can see how it would have negatively affected your first impression! Unfortunately it’s something that is unavoidable in any modern apartments with lift operations! The good thing is that it is the first time such an issue has arisen in 3 years and although it was outside of my control I was proactive and dedicated to helping you find a solution after hours by phoning building management making sure the emergency call outs were made to KONE and seeing that the issue was resolved ASAP. I have a support team available 24 hours to help assist my guests should any issues like this arise.
Secondly, regarding construction - unfortunately the reality with the Sydney CBD is that the Light Rail has been a work in progress for quite some time. So by choosing the ease and convenience of the location being right near the CBD, you would be affected regardless which apartment you book in the whole area! The good news is my apartment has strongest double glazing so the noise level has been reduced to very minimal inside the apartment and most of my guests have never found this a problem as you can’t even hear the train passing when you have the TV on; I have since chased up with the council and was advised they are working on finishing up my street by Dec 2018!
Thirdly, I am sorry that you couldn’t find the extra blanket for the spare bed, I always keep spare linen and duvet on the shelf in the wardrobe and if we had been advised of this during your stay we would have been more than happy to help you out with it!
Lastly, in regards to the food that was left there, I really appreciate you bringing this to my attention. Most of my guests join the “pay it forward” campaign by leaving unopened packaged food in the fridge for future guests to avoid waste and my cleaning team would usually dispose any opened packaged food or perishables. It must have been an overlook from my cleaning team by not thoroughly checking every single item which I have since raised and advised the cleaners to thoroughly clean out the fridge and remove all expired food in the future.
Thanks again Jessica! I can assure you that should you choose to return, you will see that I will have most certainly taken your feedback on board!