Crystal called me "crazy", "ridiculous", "nonsense", "unfair", "difficult", "heartless", "disgusting", "Is there something I need to know about your mental health" when she booked my “private bedroom” in a shared condo but wanted “a full house” to invite her friends over for BBQ. It was Crystal's mistake for skipped the Listing Info and House Rules.
I had the bedroom ready for Crystal and her friend since noon. Airbnb's cancellation policy in the case of same day cancellation is: if the Crystal cancels, she will only be refunded the cleaning fee; if I canceled for Crystal as she asked, not only will I not get paid the payout for this trip (which was less than $100), Airbnb will also deduct $100 from my next payout and have the cancelled night blocked on my calendar so no other guest can book it.
I would have been happy to provide check-in detail and host Crystal and her friend if she has fulfilled her financial duty by resolving the "Problem collecting payment" as "Airbnb isn't liable for issuing host payout" when guest payment was unsuccessful and "The attempt to charge your guest, Crystal, for the amount due for reservation from 03 June, 2018 - 04 June, 2018 was unsuccessful. "