Hi, Fae !
Thank you for your honest review.
I understand why you give me 2* review, i didn't blame you at all.
But please, let me explain once again here so my future-guest or others can see :
The guests before you has violated our house rules by smoking inside the apartment. They even went as far as covering the smoke detector with a plastic bag.
They stayed for 4 nights. As the result, when they left the apartment they also left behind a strong cigarette odor.
I went to the apartment for cleaning few hours after their check out. When i find out about the cigarette odor, i try my best to clean the apartment as clean as posisble. But unfortunately, I don't have enough time to get rid of this odor no matter how much i clean the apartment. Their check out is on Oct 12th and your check in is on Oct 13th. Just a day apart.
And as on the "Accuracy" section you mentioned area for improvement are : photos, amenities, and incorrect address. I know you explained on " (Hidden by Airbnb) " that you didn't mean it, that you might read it wrongly and what you really mean is my photos, amenities and address was correct as per description. But Airbnb couldn't remove your review or make you re-review my listing. So this is the only solution they gave me, they told me to write a public response so others can see the truth.
So, let me also make it clear.
1st, all photos are taken by me with my handphone, no edit at all.
2nd, Amenities are also as per description on my listing. We provide towel, toothpaste, toothbrush, wifi, coffee & tea, and even cup noodles.
3rd, As for the address, i believe i've pin it out correctly on the map. We are at "Pelita" area. Nearby to Nagoya Hill Shopping Mall. I'll also provide the exact address if you couldn't find the apartment.
Once again, I'm so sorry for the unpleasant experience and Thank you so much for being undestanding. Have a nice day !