I’m not surprised by your review because what you did beforehand said it all. First of all you never showed up to my house, you sent one of your worker/colleague to come and stay in my home without prior arrangement with me or even informing me that you were going to do that.
When that colleague of yours came, je could not even stand on his own feet and had to hold on to the wall to keep himself steady. He could not even put 3 words together, he was so drunk that he forgot his own name because the name he gave my son and the one you have to my son were two completely different names.
My son called you on your mobile and you told him that you could not check in because you had to go to Oxford so you gave the room to your colleague to stay well knowing that we never talked about this.
My family was never aggressive; your colleague was while refusing to leave our home, and banging on the door repeatedly when my husband eventually succeded in showing him out.
You could have just cancelled if you could no longer come to my house and you would have had a full refund; or even at least send me a message to inform me that you were sending someone else due to a change of plan, but you did not do this and instead your colleague put my family through such a disgusting ordeal just because he was too drunk to think straight.
Please tell the truth, it was not you that came to check in by your colleague, your picture is on the website; moreover my son called you and you said you had to go to Oxford so you sent one of your workers to come and sleep in the room.
I would have gladly refunded you the money had you been considerate enough to inform me or even be the slightest apologetic for making this decision without my knowledge or prior arrangement with me or even apologetic about your worker’s behaviour, instead you were really discourteous throughout the whole incident when my son was talking to you over the phone.