Dear Sergio, with reference to your review please note the following:
1 The airconditioning unit in the living/ kitchen was working fine, the temperature just had to be adjusted.
2 If the airconditioning in the bedroom was too cold, the temperature could have been adjusted by the remote control. If we were notified about this issue we could have moved the beds to a better position up to your likings.
3 The apartment is exactly as it is shown in the photo and it comes with 2 single beds. However as stated on our profile if one prefers a double bed we can easily adjust the bed to a queen size one so this could have easily done if requested.
4 We have no control on people so not to smoke in the apartments during their stay although we prefer that they smoke in the balcony. If this was the case, an easy way was to close window and the bathroom door. We never had any complaints regarding this matter.
5 The apartement is furnished with a water heater which is usually left on. If this was switched off by mistake you could have simply switched it on. If you were not aware about this you could have easily asked us.
Regarding the shampoo, soap, pepper, salt and oil we only provide hand soap, dishwashing liquid soap and toilet paper as stated in our profile. It is clearly stated that no shampoo is provided. We would appreciate if you mentioned and appreciated that you found fresh drinking water in the apartment as a goodwill from our end.
You aslo mentioned on private feedback that the garbage bags were smaller than the dustbin, I am pretty sure it was not the case. Maybe they were not opened properly so to fit in the bin provided.
It is a pity that you are complaining now and going into such details and not during your stay when there is an office in the same building exactly under the apartments with people ready to help and to assist. We are always availabe to assist our hosts and to see that they are pleased during their stay.
We thank you for booking with us.