Glad to hear you enjoyed our home.
The instruction how to get to the house and community is given at the entrance to every driver. The community requires that identification is provided by the entrance for security purpose.
The sheets, towels, toilet paper and etc is not provided by us, as stated in description of the listing. The charge of $100 as described and was explained is for the additional services we need to hire for bringing of such and washing them. It was offered, described in listing and denied by your group.
As for heating please note that thermostat is in each room in addition, the vents in each room can be closed as well if you wanted to block all heat completely.
The house is cleaned thoroughly before and after each guest. We never had any issues before with cleaning team.
I hope we get to rent in the future again and have a much more pleasant experience.