LO MEJOR DEL ALOJAMIENTO
Chimenea interiorEste es uno de los pocos alojamientos de la zona que cuenta con este servicio.
Llegada autónomaRealiza la llegada fácilmente con la caja de seguridad para llaves.
Welcome to my family friendly 4 bedroom home. Lots of space to enjoy BBQs, short stroll to restaurants, shopping centres, nearby gym, schools and local airport. Convenient access to major freeways and as well as city tram.
Aparcamiento gratuito en las instalaciones
Normas de la casa
No se admiten mascotas
No se admiten fiestas o eventos
Horario de llegada: de 14:00 a 20:00
Salida antes de las 09:00
Llegada autónoma con caja de seguridad para llaves
Entrada ancha al baño
Camino a la entrada bien iluminado
My experience was terrible. The middle of winter in Melbourne, the house had almost no heating it was freezing and no hot water. I travel a bit for work and this has been my worst Airbnb experience ever. The host offered to compensate me %25 which I do not believe is fair compen…
Respuesta de Robert:
I agree and again I apoligise. But 50% would only be fair if the problem was due to an negligence on my own part. For which it is not. Secondly if I did not do my utmost to provide a secondary option that would aid you, such as the purchase of a heater or access to amenities at the neighbouring property. If above were not the case than 50% would be fair. BUT due to the fact that I have provided such i believe 25% is fair. I am also trying to run a business and although 50% may seem fair to you it is not to me. Additionally through research where guests suffered similar problems the %charge was around 15 to 30. I have attached screenshots and directly messaged them to you, for which you did not respond. I am again sorry and am honestly and ethically doing what I believe is fair for both me and you. In summary 50% is way too high of a reduction, i have raised it to 25% from 20 as I really hate to leave you with a bad overall experience. Again im really sorry but I believe that is fair. To all potenitial guests currently gas has now been switched on and was unfortunately switched off by our gas provider, an unfortunate circumstance I had no real way of remedying until they sent someone over. There are no other problems what so ever with the property.
Julio de 2018
Ratio de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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