Hi Frances, thank you for your honest and frank review. I appreciate you taking the time to review my place and I will be taking all notes as constructive feedback. However, I would like to add all bed linens were cleaned, washed and dried on the day you arrived. Brand new towels provided. I honour all check in times agreed, but in this instances unforeseen circumstances led to a later check in, but still kept within the check in bracket of 12-3pm. I was given the assumption of understanding and empathy on your part. I would suggest in future being honest with your host on your concerns. Had I known you were unhappy to this extent I would have been more than happy to offer some sort of compensation.