I am amazed at Milinda's response for the following reasons:
1. The apartment is 608sqft in size, pretty large in size and comprises a spacious bedroom, living and dining, kitchen and bathroom as well as a very spacious closet and a balcony. No one, including families had ever complained about the sizes
2. There were several towels and rags in the dresser drawer and having spoken to Milinda on several occasions inquiring if all was was well her response was always positive.Had she indicated that towels were required she would have been informed that towels were available.
3. My practice is to meet the guests at the apartment and familiarize them with matters of interest but it was just not possible to meet with her on arrival.
4. The wifi was broken down at the provider's end and was restored within two days of being informed by Milinda.
I have always gone overboard to accommodate my guests and reviews by past guests will reflex this. Finally, the guest did not complain that ants were in the apartment, this I am unaware. If she had done so, the matter would have been addressed.