First, I am sorry that Fernando was under the impression we were hosting a bed and breakfast. Nowhere was that ever communicated. Second, no one has ever given us a rating even close to as bad as Fernando did. It seems that he again was under the mistaken impression that there would be daily housekeeping when the housekeeping instructions were clearly communicated to him. Third, window coverings are in every bedroom, and no one has ever said they are not the best and most effective they have ever seen. Fourth, the requirement for electricity charges were communicated to Fernando on three occasions. I am sorry that he was under the wrong impression once again. I would suggest Fernando read the materials that are given to him before he blames us for service that was never to be provided. If he wants breakfast, he should go to a restaurant, not expect our home to hire a cook just for him.