LO MEJOR DEL ALOJAMIENTO
Aparcamiento gratuito en las instalacionesEste es uno de los pocos alojamientos de la zona que cuenta con este servicio.
Situated 20km from Warsaw, the Villa sits in a pine wood park & offers 8 quaint rooms. Private parking, close to many outdoor activities, shopping, parks and restaurants. Ideal for business, pleasure or to rent as a whole for small private parties.
Aparcamiento gratuito en las instalaciones
Normas de la casa
La hora de llegada es a partir de las 12:00
Salida antes de las 14:00
The listing description was not accurate. The accommodation was not family friendly (or pet friendly which was described by the listing at the time of booking). The listing had a couple of things which were not relevant to the place - for example: there is no free breakfast as sp…
Respuesta de Lia:
Apologies yet most of this feedback is totally inaccurate. This accommodation is totally family friendly and we had explained to the guests that for this number of people they would be more comfortable in two rooms yet they did not want to incur extra costs. In addition, while we accept pets (only small breeds), we need to know of this in advance and there is a small cost for each pet. These particular guests arrived without us knowing they are bringing a pet and it was certainly not small yet rather medium/large dog who was left in a cage, as they had mentioned this was the norm for him, on the balcony and howled for most of the day. Had we any other guests in the Villa at the time, I would have had to discuss this problem with them yet we left the matter alone. In addition, on our site, there is a mention of washer and dryer yet no mention of costs or otherwise. It is usually a service we provide as extra and most of the times complimentary as was the case with these guests. Their first washing order was complimentary yet obviously we cannot accommodate this service complimentary throughout a long stay. Clothing was all cotton t-shirts and pajamas and no special instructions were given as to their washing and/or drying. Finally, the guests received the rate of a double room due to their lengthy stay when they should've been charged for a triple room (their second child complimentary) plus no charge for their dog, who was definitely not the size we would accept on our property. Hence, we also could not offer a complimentary breakfast and all of this was explained to them on check in and they happily agreed all terms. We offered various treats throughout their stay, including toys for their young son (scooter, chalk, paper, board games, etc), movies, juices, wine, cakes, biscuits and flowers & card for their newborn. All of which were utilized and accepted graciously at the time. Following their lapsed first requested dates, they also extended their stay. Although not surprised, we are very disappointed that whilst we went over and above any level of customer service with these first guests from Airbnb, we hope that future clientele will be of a standard equitable to our lovely Villa in the woods. Thank you, Lia & Michael
mayo de 2015
Ratio de respuesta: 0%
Tiempo de respuesta: en unos días o más
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