Unfortunately Amanda's ETA was off considerably and she arrived mid afternoon instead of the projected late evening arrival. I had just started typing an email update letting her know the location of the key. And when I happened to look up, I was quite surprised to see someone walking by and going into the unit. When I opened the door to check on things, it turned out to be Amanda and her partner. Unfortunately the open door led to one of the dogs getting out. The ensuing confusion thru off the discussion of unit details. A printed Welcome List of information was on the counter that covers critical information but like all lists it is best supplemented with a follow up conversation.
Over the course of her stay, our passed crossed several times and she did not ask about the location of the spoons and forks ( the cabinets are IKEA and the utensil drawer is recessed and someone not familiar with this design might have difficulty finding it). And no mention was made of needing extra rolls of toilet paper, a problem that could easily have been resolved, much like the location of the spoons and forks.
Despite the best of intentions on everyone's part, sometimes things don't always go smoothly. Moments like this can be a good opportunity to learn from the experience. And I see ways to head off similar problems in the future and improve the guest experience.