Respuesta de Trudy:
While it’s not hard to see this guest was very unhappy, what you can’t see from her comments is the whole picture. I am truly grateful for this response feature right now. (Thank you Airbnb)
The concrete trucks arrival early the last morning was an inconvenience for sure. I had talked with the guests the night before regarding the concrete trucks time of arrival the next morning and they willingly agreed to move their cars. There was nothing said to me during the 3 night stay to indicate a problem or to make me aware of their unhappiness. I happily took care of every request Judy had over the time she was here, different bedding, locking up her bikes in a secure place, and helping her with internet issues and using the coffee maker to name a few. I also reimbursed her fees for the last night given the arrival of the concrete truck the morning of their departure.
Some of the details that were omitted will help to see the whole picture. One example is her comments on the heat. While it is true there was no heat on, it was Summer in the Okanagan and the furnace had not been on all summer. Judy even asked for different bedding because it was too hot at night and she preferred it cool.
Sometimes it is hard to please people when they have already made up their minds about something. I believe this happened when Judy first pulled up to the house. The words she shared with me on the last morning as she reflected on her arrival, were that she viewed my home as a demolition. ouch!
The porch is old and I took the chimney down this summer but otherwise, a pretty normal house with a renovation on the go. it has been my home for 20 plus years and it is not a demolition or hanging over a gravel pit. I changed the elevation of the yard to create patio entrances this summer. Summer is time to do work on the outside of the house and in the yard and as with all renovations, there is the taking down and then the making better. All the tearing down is complete and the making better stage is underway.
The summer heat has passed and so the landscaping will begin with the change in season. I have built a berm this summer that will now be planted. This berm is behind a bamboo hedge that was planted in the spring as a sound barrier. It has grown easily a foot this summer. The front walkway, stairs and terraced garden are the next steps in the mission of creating a private sound barrier.
The work is happening on the lower level of the house and I did not post any pictures of the lower level as it has never been guest space. Yes, there are cracks in the walls. Unfortunately this 1940’s house still has plaster walls on the main floor so there are cracks to fill. Many of those cracks have been here for years because of the house sitting on a clay hill. The rooms will be scheduled for renovations next year when they will be unavailable for a short time as I expand them and replace the plaster.
All the pictures are accurate. The inside of the house is exactly the same as you see in the pictures. As the landscaping gets done, I will update pictures of the outside. There will also be new pictures of the new private suite I am building as soon as it is complete.
As for the neighbourhood, it is full of families and retired people. It is across from the hospital and has many hospital workers, nurses, doctors, lab techs etc. living near by or parking in the neighbourhood to go to work. There is nothing sketchy about it.
I have successfully worked around hospital workers schedules over the summer. There have been multiple guests who have had great stays, without issue. This particular experience was both been extreme and a first.
If you are interested in other perspectives, there are 56 reviews for Ok room and 86 reviews for Kal room that speak to what it is like at my home. It is both my joy and my intention to provide a quiet, private space that is as close to home as it can be for people while they are away from home.
The improvements I made over the summer are with that in mind.
The other couple that stayed for the Senior Games were supportive, kind, and the man, a gentleman. His interest and vision of the project were positive and supportive. He shared stories of his summer Reno project with his son and encouraged me, sharing that he loved what I was doing.
Over the three days I provided security in a locked Storage bin for their bikes valued at ‘thousands of dollars’ and accommodated their early morning schedule of 8 am to get the bikes out for their day, which I was happy to do. They were here to compete in a Mountain Bike Race at Ellison Park and had a practise ride planned the first day and the competition was the second. Day three was relay and the metal ceremonies. The good news is my guests all won gold metals. These folks were early rises, fit and out competing in the games. The whole house was up in movement between 6 and 8 every morning and out all day with their events while work got done on the house. We did not work in the evenings. On the last morning, she was up and happily went about moving her car when the pump truck arrived early.
Judy asked for late checkout the night before. I agreed knowing it would be ideal for them to keep their coolers of food in the fridge until after the ceremonies and would make it easy for them in the morning to get out the door to their event. They were up and out the door as they had been for the last 2 mornings. The difference was there was also 2 trucks out there and workers getting ready to do a job.
Neither I nor my guest spend any time in the shared Kitchen and Living room while they were home. I live upstairs and turn the main floor over to guests as a practise. I use the kitchen when guests are out as a rule and my passage to the door from my stairs is through the kitchen so I and my guest do get a chance to say hello through out the day when folks are home.
The authorities were called and I now have a ‘Safe Site Inspection Report’ I can provide for those who ask. The threats her husband made when he came to check out at 2 in the afternoon were followed through on.
I felt reimbursing the last day was the right thing to do the minute the concrete pump truck arrived an hour early. I was unaware they would come to set up one hour before the agreed start time. I would not have agreed to that time of day knowingly. That morning I offered a credit for that last night to both guests. I followed through on that promise and reimbursed both guests their last night as a gesture of my apology for their inconvenience that morning. I did decline Judy’s request of a full reimbursement.