Thanks for your critical review and alerting us to a number of alarming facts, the prime ones being that you were overcharged and the full deck option was not communicated well enough to you.
Our listed price has been on or about Rp 950K/night for a long time now as it reflects all our previous airbnb guests’ wishes for the 2 bedroom option as opposed to the full deck option. Our records indicate you incurred a somewhat higher charge and we’d like to know why. We will contact airbnb regarding this matter as it is understandably worrying that prices were set beyond our control. I believe some compensation should be due you, but would like to hear airbnb’s response first before settling on something.
Regarding the full deck option/privacy issue, it is not our intention to mislead our guests but to indicate the availability of a full deck (virtually a normal house size) via description and photos. Owner/caretaker can move downstairs, and independent access & privacy is true in this case. We are sorry that this is not clearly communicated in the website. In the listing section, there appears to be no flexibility in conveying the idea of multiple options regarding room type (entire place/private room/shared room). We selected the former to indicate its availability, but your experience will lead us to explain the options more clearly in the descriptive sections.
To further improve services, in future we will blank out the availability calendar during times we (the owners) will be away. Your experience has shown us it is far better to be “hands-on” rather than remote when hosting guests. And while we couldn’t locate any dead animals in the structure, we promise no more mothballs.
We will get back to you re airbnb’s response.