We apologize for the shower head, its custom and our order was in production, but we made it fully functional. As for the photos, we recently upgraded to all new furniture adding value. There was a brand new paper towel roll in the cupboard above the microwave along with two rolls of bath tissue and extra hands towels in the closet drawers. We wish you would have asked us if you couldn't find them, since we said please let us know if you need anything from the start.
There was a large stain left on the kitchen rug from your stay that we ended up cleaning ourselves rather than deduct from your deposit and your check out was a lot later than stated in our posting and in the personal message we sent to you again from the start, but gave you both more time.
Communication is key.