Dear Megan, I read your review and I'm sorry that you've complained about certain things, but you were wrong. 1) the cost of linen (10 euro per person per week) is "extra", as stated clearly in the ad Airbnb, then you paid 10 euro rightly
2) 10 EUR you paid for the wifi were a security for the web-cube, and you've given them back to your departure. 3) The Internet was free, but you are able to consume in 5 days GB a month, which cost me 20 Euros and I've made you pay anything because these were the established agreements! 4) The Guest House where you've been is not a hotel, I do not provide toilet paper or detergent. You had everything what is written on the announcement of Airbnb, indeed more, and I think that you're very taken advantage. One last thing: the company that cleaned the house after you left, he told me: there were 4 people in here ??