It was unfortunate that Tim and his girlfriend had a bad experience when they stayed at my apartment. I had renovations that had just finished when they arrived and we waited until 10 am to put the furniture back in place. This work lasted about 15 minutes. This seemed to be the biggest problem, although I assured them the work was done, they decided to leave. I accommodated them at every step of the way.
As for the dehumidifier, yes, it can be loud, but as I tell all my guests, it is a good idea to have it running when they are out to make the basement apartment more comfortable for them.
Tim wrote me a nice note in the private feedback saying he appreciated how accommodating I was with their refund and how understanding I was about their decision, as well as thanking me for the treats I had left for them on their arrival!
I have to wonder who wrote the review that can be seen publicly?