LO MEJOR DEL ALOJAMIENTO
Ubicación fantásticaUn 90 % de los huéspedes que se han hospedado aquí recientemente ha valorado la ubicación de este alojamiento con 5 estrellas.
Impecable5 huéspedes recientes opinan que este alojamiento estaba impecable.
Great cosy compact apartment with balcony. Located close to the Broadway shopping centre, the city & restaurants. It's a two floored apartment but the upstairs is closed to store owner's things, so you do have the whole place.
Aparcamiento gratuito en las instalaciones
Zona para trabajar con portátiles
Distribución de las camas
1 cama de matrimonio grande
Normas de la casa
No se admiten mascotas
No se admiten fiestas o eventos
No adecuado o inseguro para bebés (menores de 2 años)
La hora de llegada es a partir de las 14:00
Salida antes de las 10:00
Acceso al baño sin escalones
Acceso al dormitorio sin escalones
El apartamento es bonito, cómodo y con buen acceso a transporte público. Tiene algunos problemas como que la señal wifi es lenta e intermitente y los quemadores de la cocina cuesta mucho que enciendan. Pero el principal inconviente que tuvimos fue que, tras abandonar el apartamen…
Respuesta de Dionne:
So to respond to Bernado's review and to address his errors ,yet again. 1. Airbnb DID NOT DIMISS the claim, they process my reimbursement after I contacted them about the lack of cooperation and the level of hostility coming from Bernardo. I issued him a final warning to cease contact with me as it seems like a hopeless situation to argue about the missing bedsheets when he felt so entitled as a paying guest and being very uncooperative in finding a solution of any sort. I had to BLOCK him because like true Bernardo fashion, he sent me another message with another thing to say which was again, irrelevant to the problem. As I had left in my review of him, I will repeat that I had explained everything in great detail to him from directions to the apartment, to instructions of leaving at the check out time to asking where the bedsheets are and the how to handle the problem we were having. I DID INFORM him he could argue his case and not pay the reimbursement claim. I compiled to his request of sending pictures of the rooms so he can see that no bed sheets were to be found. And at every turn, he has failed to listen and understand to what was said. To make this very clear!!! Bernado had ADMITTED to moving the spare bed sheets and where he insisted he had placed them was not found there, nor anywhere else. He also had moved other things. 2.Bernado also commented that there was problem with the wifi and stove. Let me make this clear again to Bernardo!!! In my terms and conditions, I ask guest that if any problems occur come and talk to me about it, I can not help you once you leave , and complaining about it later does nothing to improve your stay. I also had emphasis this fact to him verbally when I checked him in. Bernardo was scooping to a new low, using this as a tactic to level out the problem of the missing bed sheets. 3. And to the matter of him not being interested in taking my bed sheets, I never accused him of stealing but yes, BEDSHEETS have been stolen before and so has a teaspoon, a mug was even 'misplaced' , damaged curtain railing, broken the washing machine and trashing my place. YES this has all happened before from different guests. SO yes, I am very experienced in dealing rubbish like this with guests and most times when I ask for reimbursements or ask them to return things they 'misplace'. The guests usually has been cooperative in moving forward or Airbnb has mediated when the guest fails to be cooperative . 4. To further comment on his personal feedback to me about not being friendly about his check in. This response is his way of retaliating to my feedback of him where I have commented that he was incapable of following explicit instructions where he knocked on the wrong door. 5. To also answer his other personal feedback about me not being flexible for his late check out is because this WAS NOT AGREED UPON. He knew his check out time was 10am and did not request for an extension. I had also said 10am because I had another guest coming in the very next day. I had given him instructions as to how to return the key and yet again, Bernardo managed to not understand the message and make an excuse he thought when "I said I will be home", home meant the place he was staying. He eventually managed to see me and said he needed to make two trips to get his luggages out. He DID NOT say how long he would be nor that he would be moving into a different location. This added more time to the time him being late already. SO!! For any guest that reads this, please refer to my other reviews given, and you will know that as a host, I always try my best to be accommodating and hope to give you a great stay and it works better if you try to communicate things with me. The apartment has a lot of personality and was not an apartment built with Airbnb in mind, it has been a home and has the personality of one. So when one complains about its unique personality I get annoyed. This is Airbnb , welcome to it. When you stay at mine, you are staying at a home I hold dear. What Bernardo has done wrong as a guest is his sense of self entitlement. He was demanding that I had to be respectful to his every requests and demands even when it is unreasonable, rude and problematic. He was not cooperative or reasonable, and quite at times ,made comments that made me question his ability to comprehend and process information and if he had any maturity in him. I highly suggest Bernardo to not use Airbnb has a platform for his future stays because he is unable to participate in the spirit in which it was made for. Communication and mutual trust. For all the hosts there, if my case with Bernardo has shown anyone is not to compromise on your standards as a host. To not be bullied because a guest thinks they can belittle or bully you. If they are late, and shown no consideration, it's because they probably they really do not care of your time, and if they damage or lose your things. Do not be afraid to ask, question and ask accordingly for compensation. If a guest like Bernardo becomes intentional provoking and uncooperative even with options presented to him. Communicate them with Airbnb and move one, do not resort or participate in the drama.
Julio de 2017
Ratio de respuesta: 90%
Tiempo de respuesta: en pocas horas
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